Shipping and Delivery:

Kami akan mengirimkan pesanan anda dalam kurun wajtu 24 - 48 jam setelah kami menerima pembayaran dari anda.

All orders are shipped via JNE unless otherwise specified in your tracking confirmation. A tracking number will be sent to you when your order ships.

Semua pesanan akan di kirimkan melalui jasa JNE (regular). Dan Pemesan tidak di pungut biaya ongkos kirim.

TuTu and Co. tidak bertanggung jawab atas kehilangan barang. Pemesan di wajibkan untuk memberikan alamat pengiriman yang selengkap lengkapnya. Pemesan juga wajib menerima barang yang di pesan. Dan Jika terjadi pengembalian produk, maka pemesan di haruskan membayar sendiri ongkos pegiriman.

TuTu and Co. hanya melakukan pengiriman pada hari senin-jumat, hari libur tidak akan ada pengiriman.

We generally ship orders within 24-48 business hours, however, it may take longer depending on volume. All international orders will be shipped via EMS Pos Indonesia International. It generally takes 10-21 business days to arrive at your shipping address once it leaves the USPS facility. Please note that it may take longer than 10-21 business days depending on your customs agency.

If there is no one present to sign for your package, it will still be left at the address provided.

TuTu And Co. is not responsible for any stolen or lost packages. The customer must provide correct information prior to shipment. The customer is responsible for packages upon delivery. Once your package is accepted by Pos Indonesia, TuTu and Co. is no longer responsible for the package. Please note that limited tracking may be available with international shipments.

We only ship Monday-Friday, excluding holidays.

CUSTOMS

When receiving goods from a different country customs duty and import taxes may occur.

Duties and taxes are due upon delivery with our standard service. TuTu and Co. is not responsible for any duties and taxes imposed on your package. Duties and taxes are determined by your countries customs agency. Charges do not always occur, however, depending on your countries thresholds for imported goods, you may receive a duties and tax charge. Payment of any duties and taxes is the customers responsibility and these charges are generally paid for upon receiving your order. For more information regarding duties and taxes we recommend you speak with your local customs agency.

If you reject your package or if it is rejected by your local customs agency we will refund you for the cost of goods *excluding shipping* once we receive the goods back to our fulfillment center.