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Frequently asked questions

For Local Indonesia Order: JNE

For International Order: POS INDONESIA EMS

Both will have tracking number.

We know you hardly can not wait to get our products.

Once you have clearing up payment, then we processing your order in 1-2 days.

Shipping time from couriers:
  • Local courier service (we only use JNE Regular service): 3 – 5 business days
  • International courier service (we use POS INDONESIA EMS, tracking number will be provided) : 5 – 7 business days (not including custom inspection).
To ensure that you can track your purchased item, tracking number will be provided.

For local Indonesia, we will be shipping your products from Bali, please allow standard delivery time 3- 5 business day.

For International order, sometimes your package being held by custom, we will assist any your custom request in order for you to get your product quicker. Hence for APO addresses it may take longer in about 8 – 10 business days (exclude custom clearance process).Still have not received your order? please contact us ASAP, we will assist you.

You can find your order by logging in into your account on our website. Better yet each successfully paid order, we will deliver an email to you.

Sorry about that! Please do let us know ASAP, provide us with your name, and order number, we will make it right for you.
All our product have 3 months warranty.Warrant does not cover:
  1. User Fault.
  2. LOST or STOLEN items.
  3. Force Majeure.
No worries! If your product still under warranty we will replace them. Please do email us.

Exceptions:

1. We need to inspect your product first.

2. Provide us with actual photos of products.

3. We are unable to replace LOST or STOLEN items.
All purchases made from our site are final, please double check “more detail” section on each product page.

Few return exception:

  1. If your product still under warranty.

  2. Product damage upon delivery.

Return will be process 3 – 4 weeks. Please allow 1 – 3 business day for refund upon completion of return process.
Please say hi to us in email, we will answer you questionsalong making new friends. Thank you for suporting us.

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